SHIPPING POLICY

Shipping

Free shipping is valid on retail orders to one contiguous U.S. address that totals $25 or more after any discounts or promotions. All other U.S. retail orders under $25 will have a flat rate shipping cost of $7 per delivery. 

 

Except for pre-order items, all orders over $25 will be packed and shipped within 3-5 business days.

 

All other orders will be packed and shipped within 5-7 business days.

 

Please note these time frames are ***worst case scenario*** as we will work to get all packages packed and shipped within 1-2 days.

***All shipping couriers are experiencing delays due to COVID- PLEASE BE PATIENT!

Customer is responsible for any shipping charges incurred to re-ship an order due to incorrect address entry. 

RETURN POLICY

Guarantee

We guarantee that the product will arrive in good condition, without defects, or we will replace the product at our expense. 

 

We do not accept returns or offer refunds on most items.

 

Bath and body are final sale. Masks are final sale.

 

You may exchange unopened/unused items, with the exception of bath and body products and masks, within 14 days of delivery.

 

Custom orders, soap and bath & body products are not returnable.

 

Shipping and handling charges are non-refundable. You will need to insure your return as we cannot be responsible for lost, broken or misdirected returns. Return shipping charges are the responsibility of the customer. If you need to return an item, please contact us via email and wait for an authorization to exchange.

 

Exchanges not allowed because you “didn’t like the smell”. I encourage you to email us for sample candles or soap so you do not end up purchasing items you do not like.

 

Any other questions, comments or concerns, please email us! We will work hard to come up with a solution (outside of a refund) that works for all parties involved.

 

Thank you and happy shopping!

PAYMENT METHOD

Paypal. Visa. Mastercard. Chime. Zelle.

NO CASHAPP. NO VENMO. 

We are working to get connected with Afterpay, Quadpay and Klarna. 

OUR STORE

Chandler, Arizona

Email:  

crossedfirellc@gmail.com

OPENING HOURS

Mon - Fri: 7am - 10pm
​​Saturday: 8am - 10pm
​Sunday: 8am - 11pm

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